Acceptance of Terms
By using our services (Telecalling, Voice Broadcasting, Lead Generation), you agree to follow these Terms and Conditions. If you do not agree, please do not use our services.
Our company Singi Marketing Private Limited has been doing telecalling and voice calling work on market projects since the year 2025. And since the year 2021, the government has closed licenses like OSP / DOT / BPO. And as per the government's guidelines, the license of the Service provider telecom company has been approved which is with our company.
Terms and Conditions
1. Purpose
These terms define the roles, responsibilities, and expectations from all directors associated with Singi Marketing Private Limited in accordance with the
Companies Act, 2013.
2. General Conduct
All directors must act honestly, ethically, and in good faith. Decisions must be made in the best interest of the company and its stakeholders. Personal interests must not interfere with the business.
3. Confidentiality
All directors must keep all company data, client information, and internal strategies confidential. No data shall be shared outside the company without prior approval.
4. Compliance
Directors must follow all laws, rules, and regulations, including:
TRAI guidelines
DPDP Act, 2023
Companies Act, 2013
Directors must ensure no DND numbers are called during any campaigns.
5. Duties & Responsibilities
Approve and monitor business strategy, policies, and financials. Maintain proper documentation and reporting. Ensure services (Telecalling, Voice Broadcast, etc.) are carried out ethically and as per pricing policy.
6. Decision-Making
All critical decisions must be taken collectively, with documentation. Disagreements should be resolved through discussion and proper recording.
7. Conflict of Interest
Any personal interest or outside involvement that may affect the company must be disclosed immediately. Directors must not take advantage of their position for personal gain.
8. Financial Responsibility
All directors are accountable for proper use of company funds. No unauthorized payments, withdrawals, or liabilities shall be made or approved.
9. Resignation or Removal
A director must provide a written notice if they wish to resign. The company reserves the right to remove a director for misconduct, non-performance, or legal violation.
10. Legal Liability
Any legal issues arising from negligence, fraud, or violation of these terms will be the responsibility of the concerned director.
11. Non-Compete Clause
Directors shall not start or support any competing business during or for 1 year after their term without written consent.
12. Agreement
By accepting the role of director, the individual confirms that they have read, understood, and agreed to follow all the above terms.
Terms and Conditions for Company
1. Acceptance of Terms
By using our services (Telecalling, Voice Broadcasting, Lead Generation), you agree to follow these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Offered
We provide:
Telecalling Services
Voice Broadcasting (Auto Call)
Lead Generation Campaigns
All services will be provided as per the plan chosen by the client.
3. Pricing & Payment
Pricing will be based on the package selected. All payments must be made in advance. GST and other applicable taxes will be added. Late payments may delay the campaign.
4. Campaign Execution
The client must provide accurate details such as target audience, script, and campaign goals. We will initiate the campaign only after receiving all necessary inputs and payments. All calls (manual or automatic) are recorded for quality and legal compliance.
5. Leads & Performance
A "lead" means a customer who has shown interest (e.g., pressed a button, requested a call back, or responded positively). We are not responsible for sales conversion after leads are handed over. We do not guarantee specific numbers of conversions or sales.
6. Data & Privacy
We follow all regulations under TRAI and DPDP 2023. We will not call numbers listed under DND (Do Not Disturb). All customer data shared by the client is kept confidential and used only for the agreed campaign.
7. Refund Policy
Once the campaign begins, no refunds will be provided. If the client cancels before the campaign starts, a partial refund may be possible (platform fees will be deducted).
8. Responsibilities of the Client
Ensure data shared is correct and not stolen or illegally collected. Scripts must follow legal and ethical standards. The client must not use our services for illegal, offensive, or misleading campaigns.
9. Service Limitations
We are not responsible for call failures due to network issues, wrong numbers, or recipient unavailability Campaigns may be paused during technical or legal review if needed.
10. Changes to Terms
We may update these Terms from time to time. Clients will be notified of major changes.
11. Governing Law
These Terms are governed by the laws of India. All legal matters will be handled in the jurisdiction of Rajkot Gujarat.
Singi Marketing Private Limited For any questions, write to:
singimarketingco@gmail.com | Call: +91 73719 99909
Terms and Conditions for Office
1. Office Timings
Working hours are from 9:00 AM to 7:00 PM, Monday to Saturday. Sunday and public holidays are considered non-working days unless prior notice is given.
2. Attendance & Punctuality
All employees must mark attendance on time every day. Late entry beyond 15 minutes must be reported to the supervisor. Repeated late arrivals may lead to salary deductions or disciplinary action.
3. Dress Code
Employees must follow a neat and formal dress code. No casual wear such as shorts, flip-flops, or graphic t-shirts allowed during office hours.
4. Office Conduct
Maintain professional behavior and mutual respect at all times. Loud conversations, arguments, or disrespectful behavior are not tolerated. Use of abusive language or harassment of any kind will lead to strict action.
5. Confidentiality
All client data, call recordings, databases, and internal reports are strictly confidential.Sharing any company information without permission is prohibited and may lead to legal consequences.
6. Use of Office Property
Office computers, phones, and other equipment must be used for official work only. Damaging or misusing office property is a punishable offense and may result in compensation deduction.
7. Mobile Usage
Personal calls and mobile use must be kept minimal during work hours. Using phones during client calls or campaigns is not allowed unless it's part of the task.
8. Leave Policy
Prior approval is required for all leaves except in emergencies.Repeated unapproved leaves may lead to salary deductions or job review.
9. Workstation Cleanliness
Every employee is responsible for keeping their desk clean and organized.Do not leave food, wrappers, or personal belongings unattended.
10. Performance Monitoring
All calls and campaigns are monitored and recorded for quality control. Targets and performance will be reviewed weekly or monthly.
11. Violation of Rules
Any violation of the above terms may result in:
○ Verbal or written warning
○ Deduction in pay
○ Suspension or termination of employment (depending on the severity)
By entering the office premises, all staff and interns agree to follow the above rules.
For any clarification or updates regarding these terms, please contact your reporting manager or HR in writing.
Terms and Conditions For Office HR
These terms and conditions outline the professional code of conduct, responsibilities, and expectations for all employees working under the Office HR policies at Singi Marketing Pvt. Ltd.
General Conduct
All employees must maintain professional behavior at all times in the office. Respectful communication with colleagues, seniors, and clients is mandatory. Personal conflicts must not interfere with work responsibilities.
Working Hours
Office hours are from [9:00 AM] to [7:00 PM], [Monthly] .Late arrivals must be reported to the HR team in advance or at the earliest. Habitual latecomers will be given a warning, followed by disciplinary action if the behavior continues.
Leave Policy
Employees must apply for leave at least 7 working days in advance. Emergency leave must be communicated as soon as possible. Uninformed or excess leave may lead to salary deductions or disciplinary action.
Dress Code
Formal or business casual attire is mandatory unless a specific dress code is declared.Employees are expected to maintain a clean and presentable appearance.
Confidentiality & Data Privacy
All company data, client information, and contact details are confidential. Employees must not share internal data outside the organization without permission. Violation of confidentiality can lead to immediate termination and legal action.
Use of Company Resources
Company equipment (laptops, phones, internet) must be used only for official work. Misuse or damage of company property will be chargeable. No unauthorized software or downloads are allowed on office devices.
Communication & Media
No employee is allowed to represent the company publicly or on social media without written approval. Only authorized personnel may communicate with the press or clients regarding company matters.
Performance and Review
Regular performance reviews will be conducted by HR and department heads. Promotions, appraisals, or disciplinary actions will be based on review reports and conduct.
Disciplinary Action
Violations of company policy may result in:
○ Verbal/Written Warning
○ Suspension
○ Termination
Serious misconduct (fraud, harassment, theft, etc.) will lead to immediate dismissal.
Final Notes
HR policies may be updated from time to time. All employees will be notified.Ignorance of policies will not be considered an excuse.By joining Singi Marketing Pvt. Ltd., all employees agree to follow the above rules.
Terms and Conditions for Office Manager
1. Job Role and Responsibilities
Oversee daily administrative operations of the office. Supervise and support staff to ensure efficient workflow. Maintain records, reports, and ensure timely data management. Coordinate meetings, schedules, and communications with internal and external teams. Ensure company policies and processes are followed at all levels.
2. Work Hours
Working days: Monday to Saturday. Office hours: 9:00 AM to 7:00 PM. Lunch break: 30 minutes (between 1:00 PM to 1:30 PM). Overtime (if required) will be compensated as per company policy.
3. Probation Period
Initial probation period: 3 months from the joining date. Performance will be reviewed during this period. Confirmation will be given in writing upon successful completion.
4. Salary and Benefits
Salary will be informed in the offer letter and credited monthly. Any revision or increment will depend on performance and company review cycles. Company benefits (if applicable) will be shared in a separate HR policy document.
5. Leave Policy
Casual Leave: 3 day per month Sick Leave: 30 days per year Paid Leave: 12 days per year (after confirmation) Prior approval is required for planned leaves. Leave without intimation may result in salary deduction.
6. Confidentiality Clause
The Office Manager must maintain confidentiality of all company data, employee details, and project information. Sharing confidential data without written approval is strictly prohibited.
7. Code of Conduct
Maintain professional behavior at all times. No discrimination, harassment, or misconduct will be tolerated. Respect toward colleagues, clients, and management is mandatory.
8. Termination
Either party can terminate employment with a 45-day written notice. The company reserves the right to terminate immediately in case of serious misconduct or breach of trust.
9. Company Property
Any assets (like laptops, phones, documents) issued must be returned upon resignation or termination.Misuse or loss of property may result in deductions or legal action.
10. Amendments
The company holds the right to revise these terms with prior notice. All changes will be communicated in writing.
Declaration:
By joining Singi Marketing Private Limited, the Office Manager agrees to the above terms and is expected to comply fully during the course of employment.
Terms and Conditions for Office Staff
1. Working Hours
Staff must report to the office on time as per assigned shift. Standard working hours are 9:30 AM to 6:30 PM (including lunch and tea breaks). Late coming without approval will be recorded and may lead to a deduction or warning.
2. Attendance & Leaves
Daily attendance is mandatory through the official system. All leave must be pre-approved by the supervisor/manager. Uninformed absences for more than 2 days will be treated as misconduct.
3. Work Discipline
Maintain professional behavior and respectful communication with colleagues and clients. Mobile phone use during work hours should be limited to essential purposes only. Any kind of abusive language, harassment, or violence will result in immediate disciplinary action.
4. Confidentiality
All staff must keep client information, call scripts, and internal data confidential. Sharing company data or client leads without permission is strictly prohibited.
5. Dress Code
Smart casuals or formal attire is expected. Untidy appearance may lead to verbal or written warnings.
6. Use of Office Property
Office equipment (computers, headsets, phones) should be used responsibly. Damages caused due to negligence may be recovered from the staff’s salary.
7. Performance & Conduct
Monthly performance reviews may be conducted to ensure target achievement. Poor performance or lack of interest in duties may lead to warnings or termination.
8. Resignation / Termination
A minimum of 15 days’ notice is required if an employee wishes to resign. Company may terminate employment with notice based on poor conduct, violation of terms, or performance issues.
9. Probation Period
New staff will be on a probation period of 3 months. Confirmation will depend on performance, punctuality, and behavior.
10. General Rules
No visitors allowed in the office during working hours without management permission. Consumption of alcohol, drugs, or tobacco inside office premises is strictly banned.
Note:
All staff are expected to read and follow the above terms. Non-compliance can lead to verbal/written warnings, salary deductions, suspension, or termination.
Office Security Terms and Conditions
These terms are designed to ensure the safety, security, and privacy of our team, clients, and workplace. All employees, vendors, and visitors must follow these points while entering or working inside the office premises.
1. Entry & Exit:
Entry is allowed only through the main gate during working hours. Visitors must sign in and provide a valid ID. Staff must use access cards or biometric entry (if applicable).Everyone must exit through designated points only.
2. ID Badges & Access:
All staff must wear their company ID badges visibly inside the office. Unauthorized persons are not allowed beyond the reception area. Do not share access cards, keys, or passwords with others.
3. CCTV Monitoring:
CCTV surveillance is active 24/7 for safety purposes. All movement in common areas, entrance, and exit points is recorded. Tampering with or obstructing cameras is strictly prohibited.
4. Use of Equipment:
Only authorized personnel may use company devices, phones, and systems. Do not install unauthorized software or connect personal USBs/devices.
Report any suspicious activity or data breach immediately.
5. Restricted Items & Behavior:
Weapons, alcohol, drugs, or flammable items are strictly banned. Smoking is not allowed inside the office building. Fighting, harassment, or threatening behavior will lead to strict action.
6. Emergency Situations:
In case of fire, earthquake, or any emergency, follow the evacuation plan. Report accidents, injuries, or safety issues to the Admin immediately. Do not block fire exits or tamper with safety equipment.
7. Data & Confidentiality:
Confidential company information must not be discussed or shared publicly. All digital data must be protected with strong passwords and official tools. Lost or stolen devices must be reported immediately.
8. Clean Desk Policy:
Keep your workstation clean and free of personal clutter. Do not leave confidential documents unattended. Log off from your system when stepping away.
9. Consequences of Violation:
Any violation of these terms may lead to suspension of access, disciplinary action, or legal consequences based on severity.
10. Agreement:
By entering the office premises, you agree to follow all the above rules. The company reserves the right to amend these terms as required.
Terms and Conditions for Telecaller Staff
1. Job Role & Responsibilities
You are hired as a Telecaller Staff. Your main job is to call customers, share company information, and generate leads. You must follow the script and process provided by the company. All conversations must be professional, polite, and respectful.
2. Work Hours & Attendance
You must follow the assigned shift timings without delay. Daily attendance is mandatory. Late coming or absenteeism without approval is not allowed. You must inform your supervisor in case of any planned leave or emergency.
3. Confidentiality & Data Safety
You must not share customer data or internal company information with anyone. All data you handle is strictly confidential and protected under DPDP Act 2023. Violating this policy will lead to strict action or termination.
4. Call Recording & Monitoring
All calls are recorded for quality and legal compliance. Supervisors may monitor your calls anytime. You must never fake calls or give false reports.
5. Code of Conduct
No use of abusive language, false promises, or misleading information is allowed. You must not discriminate based on language, religion, gender, or caste. You should maintain a positive attitude and work in a team environment.
6. DND & Legal Compliance
Never call numbers registered under DND (Do Not Disturb) list. Follow TRAI and DPDP 2023 rules as per company training. Violating rules can lead to fines and immediate termination.
7. Performance & Targets
Your performance will be evaluated based on:
○ Call quality
○ Daily/weekly call volume
○ Number of valid leads generated
Repeated underperformance may lead to training, warnings, or job removal.
8. Salary & Payment
Salary will be based on per minute rate or per lead basis, as agreed.Payments will be made on a monthly basis after internal verification.Deductions (if any) will be explained transparently.
9. Misconduct & Termination
Any act of dishonesty, harassment, or theft is considered serious misconduct.Company can terminate services with or without prior notice in such cases.You may also resign with 7 days' written notice.
10. Agreement Acceptance
By joining the company, you agree to follow all above terms and company rules.These terms may change with notice as per management decision.
Terms and Conditions for Telecaller Manager
1. Job Role & Responsibilities
Supervise, guide, and train the team of telecallers.Monitor daily call activities and ensure targets are met.Ensure proper use of scripts and adherence to call quality standards.Coordinate with the sales or campaign team for lead management.Generate daily/weekly/monthly reports of team performance.
2. Work Timings
Working hours: 7:00 AM – 7:00 PM (Monday to Saturday)Sunday will be a weekly off unless a campaign requires otherwise (prior notice will be given).Punctuality and daily attendance are mandatory.
3. Performance Standards
You must maintain professionalism and discipline at all times.Quality of calls, team efficiency, and lead conversion will be reviewed regularly.Continuous underperformance (more than 2 consecutive months) may result in a warning or termination.
4. Data Privacy & Confidentiality
All customer data, call recordings, and internal documents are confidential. You must not share, forward, or misuse company or client data under any circumstances. Any data breach or misconduct will lead to legal action.
5. Compliance
You must ensure the tele calling team strictly follows:
TRAI Guidelines
Do Not Disturb (DND) restrictions
Data Privacy and DPDP Act 2023
Calls should only be made to valid, approved numbers and during permitted hours.
6. Code of Conduct
You must behave respectfully with clients, callers, and team members. Use of abusive language, misconduct, or harassment will lead to immediate termination. Always maintain a positive and professional image of the company.
7. Salary & Payment
Salary will be discussed during the hiring process and mentioned in your offer letter. Payment will be made monthly, subject to completion of assigned duties and proper attendance. Incentives may be offered based on team performance or successful campaign completions.
8. Termination Policy
Either party (you or the company) must give a 15-day written notice before resignation/termination.
Immediate termination may occur in case of:
Gross misconduct
Breach of data/privacy
Absence without notice for 3 consecutive days
9. Leave Policy
You are entitled to:
1 casual leave per month (carry forward not allowed)
Prior approval is required for planned leaves
Emergency leave must be informed within 24 hours.
10. Amendments
The company holds the right to revise these terms based on business needs. You will be informed in writing about any major changes.
Declaration:
By accepting this role, you agree to follow all the terms and conditions mentioned above.
Terms and Conditions for Telecaller HR
1. Job Role & Responsibilities
Handle end-to-end telecalling recruitment for sales/calling agents. Screen candidates through phone calls and schedule interviews. Maintain proper records of candidate data and daily calls. Coordinate with team leaders for onboarding and reporting.
2. Work Timings
Working Days: Monday to Saturday Working Hours: 9:30 AM – 6:30 PM. Sunday will be a fixed weekly holiday.
3. Salary & Payment
Salary will be fixed or based on performance (to be discussed during joining). Payment will be made on a monthly basis, usually between the 1st to 5th of each month. Any delay in salary must be reported to management.
4. Performance & Targets
HR must meet monthly hiring targets as discussed with management. Non-performance may lead to verbal/written warnings or termination.
5. Code of Conduct
Maintain a polite and professional tone during all calls. Abusive, disrespectful, or misleading communication is strictly prohibited. Confidential data must not be shared outside the company.
6. Leave Policy
Prior approval is required for any planned leave. Emergency leave should be informed immediately via call or message. More than 2 unapproved leaves in a month may result in salary deductions.
7. Termination Policy
Either party can terminate employment with 7 days' notice or salary in lieu. Misconduct, fake reporting, data misuse, or consistent non-performance can lead to immediate termination without notice.
8. Confidentiality
All candidate data, company processes, and internal strategies must be kept confidential. Violation of this policy may lead to legal action.
9. Technology & Tools
The HR must use only company-approved tools, databases, and calling systems. Daily report submission is mandatory through the assigned format or software.
10. Amendments
The company reserves the right to change or update these terms based on business needs. Any such changes will be informed in writing or via email.
Acknowledgment:
I have read, understood, and agree to the above terms and conditions.
Terms and Conditions for Businessmen
1. Scope of Service
We provide telecalling and voice broadcast services for business promotion, lead generation, and awareness campaigns. Services are offered based on the plan selected and approved by the client.
2. Client Responsibility
The client must provide clear objectives, campaign script (if applicable), and accurate contact database (if provided by client). The client confirms that any data shared with us is legally obtained and not violating any third-party rights.
3. Data Privacy & Compliance
We fully follow TRAI guidelines and DPDP Act 2023. We do not call numbers registered under DND (Do Not Disturb). All calls are recorded for quality and compliance purposes.
4. Payment Terms
Payment must be made in advance before the campaign begins. All prices are exclusive of GST, which will be added as per law. No refunds will be given after the campaign starts, unless agreed in writing.
5. Lead Qualification
A "lead" is defined as a potential customer who shows interest in the client’s product/service. Lead quality depends on script, target
audience, and market demand. We guarantee call delivery and campaign execution, not conversion.
6. Timelines
Campaign duration and delivery timelines will be shared in advance. Any delays due to reasons beyond our control (natural events, technical issues, government restrictions) will be communicated.
7. Limitations
We do not promote illegal, unethical, or misleading content. We reserve the right to reject campaigns that violate our company policies.
8. Confidentiality
All information shared by the client will be kept confidential. We will not share client data or campaign results with any third party without permission.
9. Dispute Resolution
In case of any dispute, both parties agree to try resolution through discussion. If not resolved, legal matters will be handled under the jurisdiction of Rajkot, Gujarat.
10. Agreement
By confirming the service, the client agrees to these terms and conditions. A signed copy or email confirmation shall be treated as acceptance.
Terms and Conditions Marketing Agency for business
These Terms and Conditions apply to all clients who use our marketing services, including telecalling, voice broadcasting, digital campaigns, or any other promotional service
1. Service Agreement
Services will be provided as per the scope agreed in writing (via email, contract, or proposal). Any additional work outside the agreed scope will be charged separately. We reserve the right to refuse or discontinue services if misuse or non-compliance is found.
2. Client Responsibilities
The client must provide accurate and legal data/content for the campaign. The client must ensure all materials are free from plagiarism, hate speech, or illegal messaging. Timely feedback, approvals, and required documents must be shared by the client.
3. Payments & Fees
All service charges (e.g., per call, per lead, per minute) will be clearly stated in the quotation. All payments must be made in advance or as per the agreed schedule. Government taxes like GST will be charged extra as applicable. Delayed payments may attract a late fee or pause in service delivery.
4. Data Privacy & Compliance
We strictly follow TRAI rules and DPDP Act 2023. We do not call DND (Do Not Disturb) numbers. All customer data is kept confidential and used only for agreed campaign purposes.
5. Leads & Results
We promise genuine effort and professional execution, but we do not guarantee sales or conversions. Leads provided are based on customer interest but final conversion depends on the client’s sales process. No refund will be issued for poor response unless otherwise mentioned in the agreement.
6. Call Recording & Monitoring
All telecalling and voice campaigns are recorded for quality control. Clients may request a sample of recordings or lead reports during/after the campaign.
7. Cancellation & Refund Policy
Campaigns once started cannot be cancelled or refunded. Refunds may be issued only if services are not started and within a limited time after payment, based on company discretion.
8. Legal Terms
Any disputes will be handled under the jurisdiction of courts located in Rajkot, Gujarat.Both parties agree to try mediation before any legal action.
9. Communication
All official communication will be done through email or official WhatsApp/phone numbers shared by the company. Changes in scope, cost, or schedule must be confirmed in writing.
10. Acceptance
By using our services, you agree to the above terms and confirm that you understand your rights and responsibilities.
Terms and Conditions: Marketing Agency Business Manager
1. Scope of Work
The Business Manager will oversee operations related to lead generation, telecalling, voice broadcast campaigns, team supervision, client coordination, and performance tracking of marketing campaigns.
2. Confidentiality
All client data, internal strategies, contact lists, call scripts, recordings, and campaign reports are confidential. The manager must not share this information with any third party without written permission.
3. Compliance Responsibility
The manager must ensure all marketing activities follow government guidelines, including those issued by TRAI, the DPDP Act 2023, and any other local regulatory authorities.
4. Client Communication
Clear and professional communication must be maintained with clients. No commitment or assurance shall be given to clients beyond the scope of the approved campaign proposal.
5. Reporting & Documentation
The manager must maintain updated records of campaign performance, team reports, daily logs, and lead status. All reports must be submitted to the company on time.
6. Use of Company Resources
All systems, software, databases, and communication tools provided by the company must be used strictly for business purposes. Unauthorized use is prohibited.
7. Lead & Data Ownership
All leads, contacts, and databases generated during the tenure remain the sole property of the company. The manager is not allowed to copy, share, or use this data for personal or outside business.
8. Performance Standards
The manager is expected to meet the performance benchmarks as defined by the company. Regular evaluations will be conducted.
9. Termination Clause
If any misconduct, data leakage, fraud, or violation of company policy is found, the company reserves the right to terminate the services of the Business Manager without prior notice.
10. Work Ethics & Conduct
The Business Manager must maintain professionalism, discipline, and ethical behavior during all business dealings, both internal and external.
11. Amendments
The company may update these terms at any time. Continued involvement in company operations after changes implies agreement with the revised terms.
12. Jurisdiction
Any disputes arising will be subject to the jurisdiction of the company’s registered location (e.g., Rajkot, Gujarat)
Terms and Conditions for Company Field Marketing Employees
1. Work Timings & Attendance
You must follow the official working hours as informed by your reporting manager. Daily attendance must be recorded via the assigned method (app, register, or digital check-in). Repeated late arrivals or absenteeism without notice may lead to disciplinary action.
2. Dress Code & ID
You must wear formal or company-approved dress during field visits. Your employee ID badge must be visibly worn at all times during working hours.
3. Territory & Travel
Your field location or territory will be assigned by the company. You must report any changes, delays, or issues faced during travel or field visits immediately. Travel expenses (if applicable) will be reimbursed as per company policy, with valid bills.
4. Target & Performance
You are expected to achieve the monthly targets set for lead generation, client meetings, or conversions. Regular performance reviews will be conducted. Failure to meet targets without valid reason may affect your role or incentive structure.
5. Professional Conduct
Always behave politely and professionally with clients and prospects. Misbehavior, use of foul language, or any form of harassment will lead to strict action or termination. All communication with clients must follow company-approved scripts and messaging.
6. Confidentiality
You must not share client data, company documents, or marketing strategies with any third party. All collected data is the property of the company and must be submitted as per protocol.
7. Use of Company Property
If you are given a company mobile, tab, SIM card, or any material, use it strictly for work purposes. Any loss or damage due to negligence will be your responsibility.
8. Daily Reporting
You must submit your field report daily, including leads met, client feedback, and other observations. Reports must be accurate and submitted before the end of the day.
9. Leave Policy
Inform your reporting manager at least one day in advance for any planned leave. Emergency leave must be reported as soon as possible. Excessive or unauthorized leave will lead to salary deductions.
10. Incentives & Deductions
Incentives are performance-based and will be disbursed monthly or quarterly as per company terms.
Any penalties, damages, or deductions will be clearly communicated and reflected in the salary slip.
11. Termination Clause
The company reserves the right to terminate your employment with immediate effect in case of:
Misconduct
Breach of confidentiality
Poor performance
False reporting
Upon termination, all company materials must be returned immediately.
12. Compliance with Company Rules
You agree to follow all company policies, updates, and instructions given from time to time. Failure to comply with these terms may result in disciplinary action.
Terms and Conditions for Field Marketing Managers
1. Employment Nature
The role is full-time and field-based. You must follow company policies, procedures, and ethical standards at all times.
2. Work Hours
Standard working hours are 9:00 AM to 7:00 PM, Monday to Saturday. Additional hours may be required during campaigns or deadlines.
3. Territory & Travel
You will be assigned specific areas or zones. Travel is a part of the job. Travel allowances will be provided as per company policy.
4. Lead Generation Targets
You must meet monthly targets set by management. Failure to meet targets without valid reasons may lead to review or warning.
5. Reporting
Daily reporting is mandatory through the assigned app, email, or manager. Weekly performance summaries must be submitted.
6. Client Interaction
Always represent the company in a professional manner. Do not make false promises or mislead clients.
7. Confidentiality
Do not share company data, client details, call scripts, or pricing with outsiders. Breach of confidentiality will result in termination and legal action if needed.
8. Use of Company Property
Mobile phones, SIM cards, ID cards, or any other property given by the company must be used responsibly. Any damage or loss must be reported immediately.
9. Code of Conduct
Maintain a respectful attitude toward clients, teammates, and management. Misbehavior, dishonesty, or harassment will result in strict disciplinary action.
10. Incentives and Penalties
Performance-based incentives will be offered. Poor performance, absence without notice, or violation of rules may lead to salary deduction or termination.
11. Resignation Policy
A notice period of 15 days is required if you wish to resign. All dues, documents, and property must be cleared before the final settlement.
12. Termination Clause
The company holds the right to terminate employment without notice in case of misconduct, breach of trust, or non-performance.
13. Amendments
The company may update or change terms and conditions from time to time. Employees will be informed in writing or verbally before any changes are enforced.
Terms and Conditions for Company Field Employees (Marketing) HR
1. Appointment & Role
You are appointed as a Field Marketing Executive. Your main duties include visiting clients, promoting company services, generating leads, and maintaining customer relations.
2. Work Timings
Standard working hours are 9:30 AM to 6:30 PM, Monday to Saturday. Field visits may require flexibility depending on client availability and work locations.
3. Reporting
You must report daily activities to your assigned supervisor. A summary of visits, lead status, and client feedback must be submitted at the end of each day.
4. Dress Code & Identity
Formal or company-approved attire must be worn during working hours. Your employee ID card must be worn during client visits.
5. Conduct & Behavior
Polite, respectful, and professional behavior is expected at all times. Misconduct, misrepresentation, or use of abusive language may result in disciplinary action.
6. Confidentiality
You must keep all client and company data strictly confidential. Sharing of scripts, pricing, or internal material without permission is prohibited.
7. Use of Company Property
Company assets (ID cards, brochures, tablets, etc.) must be used responsibly. Any loss or damage due to negligence may be recovered from the employee.
8. Performance Review
Your performance will be reviewed regularly based on lead generation, conversion, punctuality, and professionalism. Repeated underperformance may lead to warnings or termination.
9. Leave Policy
Leaves must be applied in advance through the proper channel. Emergency leave must be informed at the earliest. Unauthorized absences may attract deductions.
10. Probation & Termination
Initial employment will be under a 3-month probation period. Either party can terminate employment during or after probation with a 7-day notice.
11. Code of Ethics
No employee shall take personal gifts, commissions, or bribes from clients or vendors. All work must reflect honesty, transparency, and company values.
12. Safety & Travel
Follow all safety measures while traveling for work. Use of helmets, seatbelts, and valid licenses is mandatory.
13. Legal Compliance
Employees must adhere to TRAI and DPDP Act 2023 regulations when handling client communication. Violation of data or telecom regulations will be treated as a serious offense.
14. Amendments
The company reserves the right to modify these terms and conditions at any time. Updated terms will be shared with all employees accordingly.
15. Special Conduction
FIELD Employee & OFFICE CLERK
I have read terms and conditions of company and I agree herewith.I am binded to obey instructions given from company management time to time.I will not mislead clients anyhow, if it happens I am responsible solely.I am joining this company with my consent, I don’t have any kind of pressure from any person related to the company.I will not provide fake information of client data, if I do so company can take action against me.I will not do any illegal work during job, if I do so I will be responsible solely for any legal action, company will not be responsible. I declare without insanity that I have no mental problem till today and I am fit for this job.I will do my job without consuming any alchoholic item or drugs, if it happens company will not be responsible.
TELE CALLER
I have read terms and conditions of company of marketing and I agree herewith.I am joining this company with my consent, I don’t have any kind of pressure from any person related to the company.I will strictly follow instructions given to me for tele marketing from company management time to time.I declare without insanity that I am mentally and physically fit for this job.I will not provide fake information of client data, if I do so company can take action against me.I will not mislead clients anyhow, if it happens I am responsible solely.I will promote products or services of members as per sugested banner.I will not harm company's reputation / image in public for personal interest, if it happens company can take legal action against me.I will not demotivate or make cross selling of products with any client.I will not use abusive words or coarse language during service.I will make sure that I do my job without any kind of personal interference for smooth marketing.I will not make unnecessary communication with clients on other topics other than marketing.company can impose fine on me for false reporting regarding lead generation i.e. converting unwilling client to successful lead and vice versa.
MEMBER
I/we have read terms and conditions of company of marketing and agree herewith.I/we confirm that my/our product/products or services is/are not banned by government of any state/country.i/we do not misleading clients by way of dummy marketing.I/we give complete authority to the company to make promotion of my/our product by selected channel of marketing.I/we admit that product information given by me/us is true and purpose is only to do marketing.if my/our company/partners challenges or takes any legal action against company, I/we admit that I/we will be only responsible for marketing of our product, I/we will not challenge company for this advertisement/marketing.Due to marketing of my/our products/services if any legal question arises to company by law, I/we admit that I/we will be only responsible. If for any reason our bank account gets frozen then the company will take legal action against the transactions that have been frozen and the company will be liable for any loss or charges incurred and a fine of up to Rs. 1 lakh will also have to be paid to the company. If a businessman is registered for GST, he will be able to get GST credit from the next month after the billing. The marketing we do is done on your instructions and we will not be responsible for it. You will be responsible for the funds you invest in the camping you run. We are simply marketing to you and we will not be responsible for anything. Once the funds are invested, they will not be released. You will have to use them only in the camping. The success lead bonus will be deducted separately.
OUR WORKING POLICY
we are marketing company we do only marketing, we do not commit for guaranteed sale or purchase of products/services.we do not promote any products or services which is banned by government of any state or country.we do not encourage any illegal/unlawful activies.we work with harmony and do not support casteism, anti-religious, anti-organization, money laundering activities.we share contact details of clients to our members only when successful lead generates.company don’t receive commision from clients of members for their deals.we communicate with only registered mobile number of clients and members, we do not interact with alternative mobile numbers.company does not make call from other countrie's mobile number, company uses mobile number with prefix +91 only.we provide genuine lead in other words a person willing to deal with you for the products/services requested by member.company can apply specific charges i.e. registration charges, successful lead charges etc without permission from members, company will inform the same before implementation.company can increase or decrease charges for marketing any time, company will provide notification for that before implementation.company will use fund of members to call only categories selected by members.We do not have any registration fees. Nor do any of our employees demand money from you. You can work whenever you are free. The SIM card will be yours but your number will not be shown to anyone. You will have to do this work from home.The salary you receive will be paid after deducting the PF. If you are working elsewhere, you will not be able to work in our company. You are required to work for at least 2 hours. If you do not work as per the given time then in the end you will not get a knock or experience certificate and will have to pay rejoining charges of Rs. 1300 + GST. Your details will not be leaked, so write it in the carrier by the company. None of our employees want your details.
OUR WORKING CONDITIONS
working hours of compnay is 7:00 am to 7:00 pm IST.company will stop work in case of any kind of technical failure.members will have to get back up audio recording available on website of their marketing within 30 days.members will have to create their own audio clips for voice telecast. Company will make extra charges for creation of voice telecast.members will have to change language for marketing in case selected language tele caller is not active.company collect charges per minute. i.e If call ends in 61 seconds company will deduct charges for two minutes.company provide bill including GST in PDF format only, we do not provide hard copy for the same.members will have to provide date, amount, UTR number for RTGS/NEFT or transaction ID for UPI transaction/IMPS compulsory.members will have to wait for around two hours after successful fund transfer.transaction will be suceesful only if provided account information is correct, otherwise members will have to make new transaction.members can stop and restart caimpaign any time.members can edit their campaign any time.company will not allow members to add another product/service in existing caimpaign.company will take 2 working days for verification of caimpaign after submission.members will have to resubmit campaign within 2 working days after rejection.company will start marketing within 5 working days after submission of caimpaign considering successful verification period of 2 working days.members will have to pay registration fee Rs 118 .Account will be suspended after one year of inactive , in such case member will have to pay rs 118 to reactivate account.company can increase or decrease referal commission any time.code will be deactivated if tele caller does not login for 30 days. we do not share data of our clients and staff to anyone.we do interfere people who have activated do not disturb policy in their number we generate bills including GST only. company can share necessary data to payment gateway company, income tax and other leagal entities when needed.we keep latest and accurate data of clients on monthly basis, we update the same on rgeular basis.we do not store or contact fake/dummy clients.we do not cheat our members by fake calling.we strictly follow rules and regulations of TRAI.we keep officially valid documents i.e Aadhar card, PAN card, Voter ID card, Driving license, Passport of our staff members on records.we also keep Business proof of our members on records.
Services
Digital Banner Service
You will have to create your own brand post. You cannot copy any post. You cannot use it without the permission of any influencer. Payment refunds will not be available once the service is activated. You cannot post any person who gives it. You cannot write any bad words in your post. This package will include tax. The credit will be given in the discount ledger and cannot be withdrawn. All responsibility will be yours, if any legal action comes, you will have to answer for it, the company will not have any responsibility. The views shown in this service are visitors to our website, and the company does not keep any records of what is shown to you. And the city and time that are shown on the web are of no use and you cannot raise any objection to that matter and the member will have to answer the customer inquiry by calling. And neither the customer nor the member can make any claim against any company. If any dispute arises, the final judgment will be that of the company director.
Company Detals
Singi Marketing Private Limited
CIN - U82990GJ2025PTC166616 I GST No. - 24ABRCS0777P1ZG I STPL Reg.No.- 1701175819382359434
